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Knowledge base
Upsell Now
Uninstalling
1
How do I uninstall Upsell Now and remove Upsell Now from my theme?
Setup
1
How do I setup Upsell Now?
In-App Settings
3
Is Upsell Now compatible with Buy Now buttons?
Close The Popup After Engagement
My Buy Now button has disappeared. How do I get it back?
Sales & Bulk Discounts Now
Setup
4
How to Create Your First Sale
How does Sales & Bulk Discounts Now work?
Does Sales & Bulk Discount Now create hidden discounted variants?
How do I activate Sale and Discount Manager in my theme?
Uninstall
1
How do I delete the app?
Session Recording Now
Installing
3
How do I install Session Recording Now?
Does Session Recording & Replays work on other platforms or websites besides Shopify?
How do I enable Propel Replays in the theme customizer?
Uninstalling
1
How do I uninstall Session Recording Now?
Replay Questions
13
Why do I see grey boxes in the replays?
Why are some shoppers' locations incorrect?
Why does screen recording playback speed-up or fast-forward sometimes?
How do I view replays for other pages visited during a shopper's session?
Why is the app unable to replay some replays?
View all 13
Recording Questions
10
Why aren't all visits recorded? Why do some sessions have 0 seconds as their duration?
Will checkout be recorded?
What's the page view quota?
Will credit card information be recorded?
Will session recording affect my site's speed?
View all 10
Subscriptions Now
Installation and Setup
5
How do I test Subscriptions Now?
How do I test Subscriptions Now in an unpublished theme?
How to duplicate a published theme?
Does Propel Subscriptions support the Authorize.net payment gateway?
How do I activate Propel Subscriptions in my theme?
Subscription Questions
12
How to Create a Pre-paid One-Year Subscription with Monthly Fulfilment
Will the customer be charged for shipping with each monthly subscription payment or will they only be charged once off the first time?
What if the re-order automatic payment fails?
How many subscriptions can a given customer have active at any given time?
Can customers and merchants pause subscriptions and can I prevent customers from unpausing subscriptions?
View all 12
Discounts
1
Do automatic discounts work with subscriptions?
Propel Appointments
Installing
4
How do I activate Propel Appointments in my theme?
How to set up Propel Appointments
What does the 'Customers can book... within a date range' option do?
How do I use shortcodes to display the "Book Now" button elsewhere on my site?
Google Calendar
2
How to reactivate Google Calendar integration if it loses access to your Google account
Why was a customer able to book a time that was blocked off by an event in my Google Calendar?
Group Appointments
1
How do I set up my product to work with group appointments?
Deposits
2
How does the deposits feature works?
Why can't customers use gift cards to pay deposits?
Zoom
1
How do I setup Zoom integration?
SMS
1
Why can't I send SMS to Australia, New Zealand and Singapore?
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