Recording Questions
There's a couple reasons for this: 1. Bots The internet is full of bots, like Google's bot, which are constantly crawling websites on the inte...
Tue, 18 Oct, 2022 at 6:33 PM
Nope. Shopify Checkout is a secure environment and 3rd party apps like ours are prevented from running during Checkout. Rest assured that your customer...
Thu, 10 Jun, 2021 at 5:52 PM
A page view is a recording of a shopper on one page on your website. A typical shopper's session will be composed of several page...
Wed, 4 Aug, 2021 at 2:54 PM
Nope - no credit card information is recorded. Shopify Apps aren't allowed to run during checkout so no checkout information like credit cards is ev...
Mon, 12 Jul, 2021 at 2:14 PM
In our test shop, Session Recording and Replays reduces performance score by 1-2 points. The shop scores 97-98/100 without the app and 96/100 with the app.)...
Mon, 12 Jul, 2021 at 2:21 PM
If recording isn't working, it could be a recent change to your theme has removed our app's code from your theme. To correct this, re-enable th...
Mon, 12 Jul, 2021 at 2:26 PM
Some apps on storefronts load inside of HTML elements called "iFrames". iFrames load other websites in a special window inside the current we...
Mon, 12 Jul, 2021 at 2:33 PM
Shopify Checkout is a secure environment, and 3rd party apps like Propel Replays are prevented from running during Checkout. This helps to ensure the secu...
Thu, 28 Oct, 2021 at 11:56 AM
Propel Replays adds some code to your theme.liquid file. In some cases, like with blog pages created with Gempages, the theme.liquid file isn't used and...
Tue, 18 Oct, 2022 at 6:39 PM
Propel Replays's order tracking feature integrates with Shopify Checkout's "Thank you" page. Any checkout method that bypasses Shopify che...
Thu, 16 Mar, 2023 at 1:49 PM