Recording Questions

Why aren't all visits recorded? Why do some sessions have 0 seconds as their duration?
There's a couple reasons for this:  1. Bots The internet is full of bots, like Google's bot, which are constantly crawling websites on the inte...
Tue, 18 Oct, 2022 at 6:33 PM
Will checkout be recorded?
Nope.  Shopify Checkout is a secure environment and 3rd party apps like ours are prevented from running during Checkout. Rest assured that your customer...
Thu, 10 Jun, 2021 at 5:52 PM
What's the page view quota?
A page view is a recording of a shopper on one page on your website.  A typical shopper's session will be composed of several page...
Wed, 4 Aug, 2021 at 2:54 PM
Will credit card information be recorded?
Nope - no credit card information is recorded. Shopify Apps aren't allowed to run during checkout so no checkout information like credit cards is ev...
Mon, 12 Jul, 2021 at 2:14 PM
Will session recording affect my site's speed?
In our test shop, Session Recording and Replays reduces performance score by 1-2 points. The shop scores 97-98/100 without the app and 96/100 with the app.)...
Mon, 12 Jul, 2021 at 2:21 PM
Recording isn't working on my site anymore. What do I do?
If recording isn't working, it could be a recent change to your theme has removed our app's code from your theme.  To correct this, re-enable th...
Mon, 12 Jul, 2021 at 2:26 PM
Why aren't some parts of my site (e.g., Review apps, video clips, etc) being recorded?
Some apps on storefronts load inside of HTML elements called "iFrames". iFrames load other websites in a special window inside the current we...
Mon, 12 Jul, 2021 at 2:33 PM
Why can't I see shoppers on the Checkout pages?
Shopify Checkout is a secure environment, and 3rd party apps like Propel Replays are prevented from running during Checkout. This helps to ensure the secu...
Thu, 28 Oct, 2021 at 11:56 AM
Why aren't pages created with Gempages being recorded?
Propel Replays adds some code to your theme.liquid file. In some cases, like with blog pages created with Gempages, the theme.liquid file isn't used and...
Tue, 18 Oct, 2022 at 6:39 PM
I've received orders. Why aren't my sessions being tagged with the 'placed order' event?
Propel Replays's order tracking feature integrates with Shopify Checkout's "Thank you" page. Any checkout method that bypasses Shopify che...
Thu, 16 Mar, 2023 at 1:49 PM