Propel Commerce

Installing 3

• How do I install Session Recording Now?
• Does Session Recording & Replays work on other platforms or websites besides Shopify?
• How do I enable Propel Replays in the theme customizer?

Uninstalling 1

• How do I uninstall Session Recording Now?

Replay Questions 13

• Why do I see grey boxes in the replays?
• Why are some shoppers' locations incorrect?
• Why does screen recording playback speed-up or fast-forward sometimes?
• How do I view replays for other pages visited during a shopper's session?
• Why is the app unable to replay some replays?

View all 13

Recording Questions 10

• Why aren't all visits recorded? Why do some sessions have 0 seconds as their duration?
• Will checkout be recorded?
• What's the page view quota?
• Will credit card information be recorded?
• Will session recording affect my site's speed?

View all 10