Subscription Questions

How to Create a Pre-paid One-Year Subscription with Monthly Fulfilment
With a "pre-paid one-year subscription plan", customers will pay for the full year upfront, but you as the merchant will still receive an order ev...
Tue, 4 Jan, 2022 at 11:58 AM
Will the customer be charged for shipping with each monthly subscription payment or will they only be charged once off the first time?
Answer In this case, yes your customers will be charged for shipping with each monthly subscription payment. You can exclude the shipping rate from your mo...
Mon, 17 Jan, 2022 at 1:28 PM
What if the re-order automatic payment fails?
Question: What if the re-order automatic payment fails? How is that handled? What happens to the subscription (and corresponding reorder) if the payment fai...
Wed, 26 Jan, 2022 at 12:34 PM
How many subscriptions can a given customer have active at any given time?
Question: How many subscriptions can a given customer have active at any given time? Answer: There's no limit in the number of subscriptions that a ...
Mon, 24 Jan, 2022 at 11:57 AM
Can customers and merchants pause subscriptions and can I prevent customers from unpausing subscriptions?
Question: Is there an Admin option to pause a subscription? is it possible to pause it in a way the customer cannot unpause it? Answer: Merchants can pa...
Wed, 26 Jan, 2022 at 12:33 PM
Does it support payment in instalments payments for subscriptions?
At present, Propel Subscriptions can do installment payments for a single delivery only. It cannot yet do installment payments for subscriptions with multip...
Thu, 27 Jan, 2022 at 12:25 AM
Does it support integration with Klarna to pay in instalments?
Question: Does it support integration with Klarna to pay in instalments? Answer: At the moment, there's only a few supported payments for Shopify su...
Mon, 24 Jan, 2022 at 11:57 AM
How to enable Customer Accounts on Shopify Admin
Propel Subscriptions provides seamless integration with your store's customer account page. In order for it to work as intended, you have to ensure ...
Thu, 17 Mar, 2022 at 3:14 AM
What information does the app store from my subscribed customers?
Upon installation, our app will ask your permission that Propel Subscription stores the following data: 1) Contact Information (Name, Email, Contact num...
Tue, 31 May, 2022 at 2:30 AM
Update Customers' Payment Methods
If you need a customer to update their payment information because of a failed payment, then you can update your customer's profile in the Shopify admi...
Sat, 4 Feb, 2023 at 7:32 AM