Question: What if the re-order automatic payment fails? How is that handled? What happens to the subscription (and corresponding reorder) if the payment fails permanently?
Answer: We have a failed payment flow under Dunning Management page for such scenarios. As a merchant, you can set the number of retries, days between retries and what will happen if maximum retries have been reached. Customers will receive emails for payment failures (when enabled under the Email Notifications page).
Question: Is it possible to manually retry a failed payment? Is this available for the customer, the admin or both?
Answer: Only the merchant can manually retry to charge the customer if the auto-payment system fails. Follow steps below:
1. From the app dashboard, click on "Subscriptions", then click on the customer subscription you want to edit.
2. On the next page, look for and click on "Charge Now" to manually apply charges to the customer.
