Replay Questions
These grey boxes are HTML elements called "iFrames". These elements load other websites in a special mini window inside the current browser window...
Thu, 10 Jun, 2021 at 5:38 PM
There are several possible reasons for this: The shopper may be using a VPN. VPNs allow shoppers to route their internet traffic through a proxy address ...
Wed, 15 Dec, 2021 at 2:25 PM
The replay player has a feature called "Skip inactive" which fast-forwards through periods when the shopper was inactive (i.e., no mouse or keyboa...
Tue, 6 Jul, 2021 at 3:35 PM
Simply open the "Pages Visited" dropdown and select a page from the list. If a shopper visited more pages during their session, they will be ...
Mon, 12 Jul, 2021 at 2:41 PM
This error can happen if: A visitor's browser doesn't complete the sending of the replay to our server There are Javascript errors on the page pr...
Thu, 15 Jul, 2021 at 11:24 AM
The replay player has a default setting enabled called "skip inactive". If a shopper is making no movements on the screen (moving their mouse,...
Sun, 15 Aug, 2021 at 5:28 PM
Instead of recording a video of a shopper on your site (which would take a ton of bandwidth / slow down your site considerably), Replay apps like ours work ...
Thu, 28 Oct, 2021 at 12:35 PM
A JavaScript error means that some code (a script) running in your shop encountered a problem that it could not recover from. Whether this error impacted yo...
Thu, 23 Dec, 2021 at 9:37 PM
This happens when visitors (and often bots) stay on a page for only a few seconds. Here's an example timeline: Visitor or bot lands on a page at secon...
Tue, 18 Jan, 2022 at 3:56 PM
The number of visitors to your shop won't match the number of sessions recorded for several reasons: In order to preserve your pageview quota for real...
Mon, 6 Jun, 2022 at 1:50 PM